Mailhardener vendor information

This page contains all information that should be required to accept Mailhardener as a vendor for your organization.

To prevent bank account fraud, always verify that invoices from Mailhardener match the information published on this page. Information on this page should only be trusted if it is published on https://www.mailhardener.com.

Mailhardener is primarily offered as a self-service product. However, assisted service plans are also available for customers requiring organizational, industry or legal compliance. If your organization requires an assisted vendor assessment, then please contact sales@mailhardener.com for an offer.

Company details

• Legal name: Mailhardener B.V.
• Legal form: Limited Liability Company (Besloten Vennootschap)
• Ownership: Private
• Established: 2017 (since 2024 as 'Mailhardener B.V')
• Country of registration: the Netherlands
• Registration number: 92907814 (Dutch Chamber of Commerce)
• D-U-N-S UPIK number: 965400069 (verify with D&B UPIK)
• EU VAT-id: NL866212334B01 (verify with VIES)

Note: before April 2024, invoices from Mailhardener would have been sent from our parent company Parsey B.V., read more about that here.

Office address

Caballero Fabriek
Office unit 18
Saturnusstraat 60
2516 AH  The Hague
the Netherlands

Mailhardener offices are not open for visitors. Mailhardener is exclusively reachable by email (not by phone, or post). Office hours are 9:00-18:00 CET, Monday till Friday.

Bank details

• International Bank Account Number (IBAN): NL88RABO0382326202
• Bank Identifier Code (BIC / SWIFT): RABONL2U (verify here)
• Account holder: Mailhardener B.V.
• Bank: Coöperatieve Rabobank U.A.
• Bank address: Croeselaan 18, 3521 CB, Utrecht, the Netherlands

A bank statement of account ownership is available on request.

Payment details

• Payment term: 30 days (NET30)
• Acceptable currencies: Euro (EUR) and US-Dollars (USD) (must match currency on invoice)
• Accepted payment methods: SEPA bank transfer, credit or debit card, PayPal, iDeal, Bancontact. Mailhardener cannot accept paper checks.

Terms and conditions

Unless otherwise agreed upon, our standard terms of service and service level agreement apply.

• Terms of Service
• Service level agreement

Payment by bank transfer

Payment by invoice can be made via SEPA bank transfer, or international wire transfer.

Our international bank account number (IBAN) is: NL88RABO0382326202, our Bank Identifier Code (BIC, aka 'routing number') is RABONL2U. The account holder name for the IBAN is Mailhardener B.V., the account is held in the Netherlands, which is a member of the European Union (EU).

A bank statement of account ownership is available on request.

Payment by card or other payment service

For customers paying by card (debit or credit) or other service (such as: PayPal, iDEAL or Bancontact), payments are processed by our payment service provider Stripe.

For customers requiring non-recurring payments, a secure payment link can be provided on request, or accessed via the Mailhardener Dashboard application.

Please note that some card providers may block payments outside your country. Stripe (our payment service provider) is based in the United States, Mailhardener (the beneficiary) is a company registered in the Netherlands, Europe. If you experience issues with setting up your payment account with Mailhardener, then please verify with your bank first if payments of this type are allowed.

Compliance

Depending on organizational, industry or government legislation, you may need one of the following statements or documents.

• Mailhardener information security practices, statements and certifications are detailed in the Mailhardener information security documentation.
• Privacy/GDPR: Mailhardener privacy statement.
• Mailhardener declares to uphold sanctions imposed by the Dutch and subsequently EU government.
• A sole source letter may be required, which is available here.
• (US only) The W8-BEN-E form for Mailhardener is available on request.

Company policies

We are committed to upholding our values on equity, diversity, and inclusion in our recruitment and workplace culture. We strive to make our roles and workplace safe, accessible, culturally appropriate, and respectful of diverse needs and identities.

Mailhardener declares to meet all relevant anti-slavery legislation (including the USA Modern Slavery Act 2015).

In order to protect the privacy of Mailhardener employees and shareholders, Mailhardener does not disclose the following information:

• Any information about current or former Mailhardener employees or shareholders that is considered private or personally identifiable. This includes but is not limited to: citizenship, ethnicity, gender and religion.
• Any fiscal details, results or projections about Mailhardener, or its shareholders.
• Any contingency documentation that may contain private information on Mailhardener employees or shareholders. This includes insurance certificates and business continuity documents.

Customer support

Mailhardener customer support is available by email via info@mailhardener.com. Mailhardener does not offer support by phone. Mailhardener offices are not open for visitors.

For customers requiring further details or assisted vendor assessment of Mailhardener, please contact sales support (sales@mailhardener.com).